At Zombee Candle, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
from zc, with love
We offer same-day processing on in-stock orders. Please allow 3 to 5 business days for shipping. All orders are shipped via USPS Priority Mail®. Shipping costs are calculated at checkout.
Custom orders [made-to-order & larger orders] will be shipped according to lead-time. The lead-time and shipping cost will be determined before a custom order is placed.
OUR RETURN POLICY
you burn it, you buy it
However, if you're dissatisfied with your Zombee, let us know and we'll try and make it right.
[this offer is a case-by-case issue]
common sense candles
We use the best ingredients to make our Zombees. Lead-free wicks, 100% soy wax, [never mixed with paraffin or diluted with synthetics] and quality organic oils. Some of our Zombees also feature a percentage of high-quality synthetic fragrance oil. Our blends ensure minimal soot and have been hailed by customers as "headache-free."
All Zombees come with warning labels and we encourage customers to use their common sense, as we are not responsible for accidents as a result of not following these warnings:
never leave a burning Zombee unattended
keep Zombees away from flammables
do not burn Zombees around kids or pets
trim Zombee wicks to 1/4"
do not burn Zombees for more than 2 hours at a time